My idea of of small business & home technology is along the same lines as those of Apple - that it should "just work". Like you I get frustrated if it doesn't!
My perspective on supporting small businesses with IT is that the fix or solution needs to be both timely and cost effective. As a small operation focused on only home & small offices I can respond to client queries faster - and I don't have big company overheads.
What I offer is a leveraging of many years of corporate IT experience with my passion for Apple products, my stubbornness of refusing to fail to solve a problem, and my enjoyment in passing knowledge on to others. In those years I've had formal and informal training, and gained experience, in more technologies and methodologies than I care to try and remember.
I know to take the time to to listen to a problem and analyse its context before looking for a solution. I'm also aware that I can't know "everything" so I'll be honest with you if your problem has me stumped.
User Interface and Software is my speciality - so I'm not a hardware repair person. If investigation points to a hardware fault I'll recommend a referral to a certified repair centre.
I'm unabashedly a Mac geek but I'm not a "fan boy". I'm quite happy to admit that different needs require different solutions and the solution won't always come with an Apple logo. I have plenty of experience of working in the Windows world and can help you with that side of things as well. ie. I can look at your whole IT setup.
Glebe Mac Consulting is a registered trading name of Graham McKay Consulting Pty Ltd
ACN 146 762 807
ABN 71 146 762 807
Insured for Public Liability and Professional Indemnity via membership of the Australian Computer Society.